1. Our 100% Satisfaction Guarantee
At LifeXLife China Mall, we take pride in the quality of our products. If your item arrives damaged, incorrect, or significantly different from what was described, we are here to make it right.

2. Return Window
You have [2 or 5] days after receiving your item to request a return. To be eligible, your item must be:

• In the same condition that you received it.
• Unworn or unused, with tags still attached.
• In its original packaging.

3. How to Start a Return
To start a return, you can contact us at lifexlifechinamall@gmail.com or via WhatsApp at +233553312655.

• Please include: Your order number and photos of the item’s condition.
• If your return is accepted, we will send you instructions on how and where to send your package.

4. Damaged or Incorrect Items
Please inspect your order upon arrival. If the item is defective, damaged, or you receive the wrong item, contact us immediately. We will cover the costs of shipping a replacement to you or issue a full refund.

5. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:

• Personal care goods (beauty products/intimate wear).
• Custom or personalized products.
• Items on “Final Sale” or “Clearance.”

6. Refunds
Once we receive and inspect your return, we will notify you if the refund was approved.

• Approved refunds: Automatically processed back to your original payment method (Mobile Money, Card, or PayPal).
• Processing time: It usually takes 3-5 business days for the refund to reflect in your account.